Sunday, March 18, 2007

The future of call centres

Chatbots,

I was reading an interesting article in The Economist that was about the potential use of voice recognition and associated software for routine elements of call-centre work, there’s more to do but the idea seems to have potential, first steps are around the text chats that some commercial sites use -seems there's potential there too around adult call services.

Beer tasting

I got the chance to offer my opinions on a new beer from the West London brewers Fullers, they’re finalising the detail around a Blonde (but not for me a bland) Beer called Discovery the taste somewhere between a Lager and a Bitter, not bad at all with a rather attractive golden label – hopefully it’ll do well in the supermarkets as it's an alternative to some of the very dull continental beers that currently dominate the supermarket take home niche.

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